This English version is provided for convenience. In case of any conflict, the Korean version prevails.
This policy sets out how cancellations and refunds work for Zapp's paid services. Who handles your request depends on how you paid.
The Company does not currently accept paid payments. This policy will apply once paid payments begin.
At a glance
| Situation | Result |
|---|---|
| Refund requested within 30 days of your first payment | Full refund |
| Monthly subscription canceled after 30 days | Billing stops from the next billing date. You keep access for the month you already paid for |
| Yearly subscription canceled after 30 days | We deduct the months used at the regular monthly price and refund the rest |
| Service unavailable due to the Company | Refund or extension for the unavailable period |
Article 1 Handling by payment method
| Payment method | Seller | How to request a refund |
|---|---|---|
| Domestic payment (KRW) | HyperReality Co., Ltd. | help@z-app.im or the Service's billing settings |
| Overseas payment | Paddle.com (Merchant of Record) | The link in your receipt email or paddle.net. Requests sent to the Company are also processed through Paddle |
Article 2 Withdrawal (30-day full refund)
- If you request a refund within 30 days of your first payment, we refund the full amount regardless of usage. If the same customer repeatedly requests this full refund for the same service, Article 3 applies from the second request onward.
- For renewal payments, if you request a refund within 7 days of the renewal date, we refund the full amount of that renewal payment (including yearly subscriptions).
Article 3 Cancellation
- You can cancel at any time from the billing settings.
- Monthly subscriptions: after you cancel, you are not charged from the next billing date, and you can keep using the Service until the end of the period already paid for. The remaining period is not refunded.
- Yearly subscriptions: on cancellation, we refund as follows.
- Refund = amount paid − (months used × regular monthly price)
- Example: You cancel a yearly plan of KRW 120,000 (regular monthly price KRW 12,000) after 4 months → 120,000 − 4 × 12,000 = KRW 72,000 refunded
- Any partial month counts as a full month. If the result is zero or less, there is no refund.
Article 4 Usage-based products
Not applicable: there are currently no usage-based products. If we introduce products that are consumed as you use them, such as AI credits, we will refund only the unused portion and show this rule on the checkout screen before payment.
Article 5 Refunds due to the Company
- If you cannot use the Service for 24 consecutive hours or more, or for a cumulative 72 hours or more in a month, due to the Company's fault, we refund the fees for the unavailable period or extend your subscription accordingly.
- If the Company discontinues the Service, we refund the remaining period's fees on a pro-rata daily basis.
- This article does not apply if the Company terminates the agreement because the Member violated the Terms of Service. In that case, fees for the remaining period are settled under Article 3.
Article 6 Refund method and timing
- Refunds are returned to the original payment method. If the payment cannot be canceled, we transfer the refund to an account designated by the Member.
- The Company issues the refund (requests payment cancellation) within 3 business days of deciding on the refund. Depending on the card issuer or payment provider, it may take a few more days to appear.
- The timing and method of refunds for overseas payments follow Paddle's policy.
Article 7 Contact
- help@z-app.im
- HyperReality Co., Ltd. · +82 507-0178-7546 · 2F M874, 6-1 Gukhoe-daero 36-gil, Yeongdeungpo-gu, Seoul, Republic of Korea
Addendum
This Refund Policy takes effect on 2026-10-12.